About Us

More Value, More Success, More ROI

We are creating a radical new way for executives & project teams to get more value from Salesforce implementations. Achieve radically higher levels of success and faster time to value with Success Koa.

Conrad Funnell

With over 30 years of experience, I am dedicated to guiding executives and program teams to maximise the value of Salesforce. My mission is to facilitate sustainable business change and deliver measurable outcomes, particularly in challenging and complex situations.

Throughout my career, I’ve developed a deep passion for assisting executives and program teams in navigating complex technology landscapes to achieve their business objectives. Leveraging a wealth of experience spanning various technologies, my focus remains on utilising Salesforce as a cornerstone for digital transformation initiatives.

I bring extensive expertise across the entire IT project implementation lifecycle, enabling the delivery of sustainable business change through strategic advising, influencing, planning, designing, and leading large-scale CRM programs.

As a seasoned leader, I excel in driving transformational outcomes while bridging the gap between business and IT silos. My approach fosters faster innovation and accelerates time-to-value, ensuring organisations realise the full potential of their Salesforce investments.

Skills & Expertise

Customer Success

Long track record of delivering transformative outcomes for top Salesforce customers.

Excel at aligning solutions with business objectives and fostering a culture of success.

Strategic Leadership & Advice

Strategic thinker with the ability to guide organisations through digital transformation journeys.

Experienced leader of complex programs and initiatives, ensuring on-time, on-budget delivery of measurable value.

Technical Acumen

Expert in business and technical Salesforce architecture, designing efficient and scalable solutions.

Experienced in utilising various technologies to drive digital transformation and innovation.

Collaboration & Communication

Skilled at fostering collaboration across diverse teams, including executives, program teams, and stakeholders.

Effective communicator with a talent for building strong relationships and driving consensus.

Program Design & Leadership

Successfully led the design and execution of impactful CRM projects within Salesforce Professional Services.

Adept at managing multiple projects simultaneously, ensuring they meet business goals and deliver significant ROI.

Board & Advisory

Current Board Member at Housing Charity, contributing strategic leadership and expertise to support the mission.

Former Non-Executive Board Member at Hockey Wales & Great Britain Hockey, utilising leadership skills to contribute to governance and strategic direction.

More Value, More Success, More ROI

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