About Us
More Value, More Success, More ROI
We are creating a radical new way for executives & project teams to get more value from Salesforce implementations. Achieve radically higher levels of success and faster time to value with Success Koa.
Conrad Funnell
With over 30 years of experience, I am dedicated to guiding executives and program teams to maximise the value of Salesforce. My mission is to facilitate sustainable business change and deliver measurable outcomes, particularly in challenging and complex situations.
Throughout my career, I’ve developed a deep passion for assisting executives and program teams in navigating complex technology landscapes to achieve their business objectives. Leveraging a wealth of experience spanning various technologies, my focus remains on utilising Salesforce as a cornerstone for digital transformation initiatives.
I bring extensive expertise across the entire IT project implementation lifecycle, enabling the delivery of sustainable business change through strategic advising, influencing, planning, designing, and leading large-scale CRM programs.
As a seasoned leader, I excel in driving transformational outcomes while bridging the gap between business and IT silos. My approach fosters faster innovation and accelerates time-to-value, ensuring organisations realise the full potential of their Salesforce investments.
Skills & Expertise
Customer Success
Long track record of delivering transformative outcomes for top Salesforce customers.
Excel at aligning solutions with business objectives and fostering a culture of success.
Strategic Leadership & Advice
Strategic thinker with the ability to guide organisations through digital transformation journeys.
Experienced leader of complex programs and initiatives, ensuring on-time, on-budget delivery of measurable value.
Technical Acumen
Expert in business and technical Salesforce architecture, designing efficient and scalable solutions.
Experienced in utilising various technologies to drive digital transformation and innovation.
Collaboration & Communication
Skilled at fostering collaboration across diverse teams, including executives, program teams, and stakeholders.
Effective communicator with a talent for building strong relationships and driving consensus.
Program Design & Leadership
Successfully led the design and execution of impactful CRM projects within Salesforce Professional Services.
Adept at managing multiple projects simultaneously, ensuring they meet business goals and deliver significant ROI.
Board & Advisory
Current Board Member at Housing Charity, contributing strategic leadership and expertise to support the mission.
Former Non-Executive Board Member at Hockey Wales & Great Britain Hockey, utilising leadership skills to contribute to governance and strategic direction.
More Value, More Success, More ROI
Our Blogs
Unleashing the Power of AI: Insights from Salesforce World Tour London 2024
The Transformative Power of AI Last week, I had the pleasure of attending the latest edition of the Salesforce World Tour London, an event I've been part of since 2012. ExCel London was particularly...
Maximising AI Success: Overcoming Data Challenges for Business Growth
In the rapidly evolving landscape of artificial intelligence, data is the fuel that powers innovation and growth. However, many organizations struggle to harness the full potential of their data...
Unlocking the Potential of Generative AI: Three Essential Tips to Begin Your Journey
1. Secure Your Data Boundaries: Location, Location, Location Matters! Ensure your AI tools respect your data boundaries and uphold customer trust. Choose software that prioritises data security to...
Three Releases a Year, Every Year for Every Customer: Are You Innovating with the Salesforce Releases?
Three Releases a Year, Every Year for Every Customer: Are You Innovating with the Salesforce Releases?With Summer ‘24 on the way, it’s time to ask yourself: Are you truly maximising the innovation...
Achieving Success with Salesforce: Key Strategies for Seamless Onboarding
Unlocking Success: Best Practices for Onboarding with SalesforceAs businesses embrace digital transformation, onboarding becomes a pivotal moment in the journey. How can organisations ensure a more...